Новости

The term has only been coined a few months ago, but it’s already everywhere: the vaccine passport (also known as: Green pass, Covid status). As scanning at the door is becoming a part of the new ‘business as usual’, concerns are rising.

As the trend to self-service continues in an upward curve, the self-checkout experience has become a hot topic in the retail customer journey. In the UK alone, research has revealed that 65% of consumers now see in-store experience as a crucial factor in their decision making (PwC, 2020).

The world is shifting and it’s impacting every aspect of our lives. Of course, this has wide-ranging ramifications for brick-and-mortar retailers, e-commerce, warehouses and their related supply chains alike. In this first article of our new ‘Scanning the Horizon’ trend series, we will discuss 5 ways consumers and businesses are responding, and what you can do to stay on top of the trends.